Ticket refund conditions

№

Where did you buy the ticket?

Who can cancel the booking?

Where can I cancel the booking?

Who can make a refund?

Where can I apply for a refund?

1.

Booked and paid with credit card on Airlines’ website / in Contact Center .

The passenger, whose name is on the issued ticket.

In any Airlines’ sales office / Contact Center .

Credit card holder.

In the place of ticket purchase – Contact Center – refund to the same credit card only.

2.

Booked on Airlines’ website / in Contact Center and paid Privat 24.

The passenger, whose name is on the issued ticket.

In any Airlines’ sales office / Contact Center .

Credit card holder.

In the place of ticket purchase – Contact Center – refund to the same credit card only.

3.

Booked on Airlines’ website / in Contact Center and paid by clearing settlement.

The passenger, whose name is on the issued ticket.

In any Airlines’ sales office / Contact Center .

Account holder.

In the place of ticket purchase – Contact Center – refund on own credit card holder’s account.

4.

Booked on Airlines’ website / in Contact Center / Sales Office and paid in Sales Office with cash.

The passenger, whose name is on the issued ticket.

In any Airlines’ sales office / Contact Center .

The passenger, whose name is on the issued ticket.

In the place of ticket purchase – in Sales Office – refund in cash.

5.

Booked on Airlines’ website / in Contact Center / Sales Office and paid with credit card in Sales Office.

The passenger, whose name is on the issued ticket.

In any Airlines’ sales office / Contact Center .

Credit card holder.

In the place of ticket purchase – in Sales Office – refund to the same credit card only.

6.

Purchased in agency.

The passenger, whose name is on the issued ticket.

1. In any Airlines’ sales office / Contact Center .

2. In agency.        

The passenger, whose name is on the issued ticket.

In the place of ticket purchase – in agency.

7.

Booked on Airlines’ website / in Contact Center / Sales Office and paid invoice with cash in Privat Bank branch office or in cash box.

The passenger, whose name is on the issued ticket.

1. In any Airlines’ sales office / Contact Center .

2. In agency.          

A client who has paid for the ticket.

In the place of ticket purchase – Contact Center .

1. Refund to the same credit card only.

2. Refund in cash in own Airlines’ Sales Offices in upon presentation of passport and INN .